保險代理人的培訓體系設計

人力資源論文編號:RL014 字數:23410,頁數:35  本篇論文包含任務書,開題報告,論文,文獻綜述,外文翻譯,等  

目錄
一、緒論..................................................... ..1
二、理論的綜述..................................................3
（一）培訓的概念及作用..........................................3
（二）培訓的相關理論............................................4
1、成人學習理論 ................................................4
2、強化理論 ....................................................4
3、社會學習理論 ................................................4
4、期望理論.................................................... 5
5、柯克帕特里培訓評估模型 ..................................... 5
三、中國人壽公司星沙分部保險代理人培訓現狀分析及問題分析........6
（一）中國人壽公司星沙分部的簡介............................... 6
（二）中國人壽公司星沙分部保險代理人的現狀 .....................6
1、保險代理人文化素質結構.......................................7
2、保險代理人的從業時間結構 ....................................7
3、保險代理人的年齡結構........................................ 8
（三）中國人壽公司星沙分部保險代理人的培訓現狀及存在的問題..... 9
1、缺乏必要的培訓需求分析.......................................9
2、內容缺乏相關性............................................. 10
3、沒有有效的總結評估 .........................................10
四、中國人壽公司星沙分部保險代理人培訓體系的構建 ..............11
（一）中國人壽公司星沙分部培訓體系設計的思路 ..................11
（二）培訓需求分析與確定培訓目標 ..............................12
1、需求分析....................................................12
2、確定培訓目標................................................13
（三）培訓計劃制定 ............................................14
1、培訓課程的設置 ............................................ 14
2、培訓講師的選擇 .............................................16
3、確定培訓設施及教材..........................................17
4、培訓方法的選擇 .............................................17
（四）培訓計劃的組織實施.......................................18
1、培訓前動員..................................................18
2、下發培訓通知................................................18
3、加強培訓的過程控制..........................................18
（五）培訓效果評估 ............................................19
五、中國人壽保險公司九區分部保險代理人培訓體系的維護...........22
（一）宣傳系統.................................................22
（二）投入系統................................................ 22
（三）反饋系統................................................ 23
（四）研究系統 ................................................23
六、結語.....................................................  24
致  謝.......................................................  25
參考文獻 ..................................................... 26
附  錄..................................................... .. 28

摘  要
二十一世紀是知識經濟時代，信息和知識是組織前進的推動力量，而進行員工培訓正是提供信息、知識及相關技能的重要途徑。一個組織要保持人才優勢，就必須加強員工的培訓，提升員工的素質，最終達到增強組織的競爭力，實現戰略規劃的目的。因此，設計適應組織需要的科學完善的培訓方案已成為現代人力資源管理中的重要課題。
本文以中國人壽公司星沙分部培訓體系設計為主題，針對九區分部的具體情況，主要運用文獻研究、訪談法和問卷調查法，對九區分部現存培訓管理方面的問題進行剖析，找出問題的主要結癥。在分析原有培訓體系存在的問題之后，運用人力資源管理理論中培訓管理方面的理論知識，設計出一套適合本公司需要、可操作性強的培訓體系，并提出確保培訓實施效果的相關建議。本文的培訓體系緊緊圍繞著九區分部的實際情況而設計，因而具有很強的現實性和可操作性，旨在為九區分部的培訓工作提供指導和規范，同時也希望能夠為類似組織的培訓工作提供可借鑒之處

關鍵詞：員工培訓；培訓實施；培訓體系

ABSTRACT
The 21st century is the era of knowledge economy, information and knowledge are the driving forces for the advance of organizations, and staff training is an important way that provides information, knowledge and skills. For an organization, to maintain human resources, it must strengthen the training of staffs, enhance the quality of employees and ultimately enhance the competitiveness of organizations to achieve strategic purposes. Therefore, organizations need design the scientific training programs that acquired by the modern human resources management.
The thesis designed training program for the 9th section branch of China Life Insurance Company by studying the state of quo of the company on training. The thesis used related theories, interview and survey to analyze the situation and identify the existing main problems. Then the thesis designed a suitable and applicable training program for the company by applying human resources management theories. It also provided relevant recommendations to ensure the effectiveness of the implementation of the training. The training program designed tightly around the actual situation for the 9th section branch of China Life Insurance Company, which is highly realistic and applicable in providing guidance and training principles, the company. It also hoped to provide suggestions on training for similar organizations.

Keywords：Staff training; Training program implementation; Staff training system