中外政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)比較研究

電子商務(wù)論文編號(hào):DZ041        包括:開(kāi)題報(bào)告及任務(wù)書(shū),論文字?jǐn)?shù):9700,頁(yè)數(shù):15

目  錄

1  引言 ...................................................2
1.1 研究背景.............................................. 2
1.2 研究目的和意義 ........................................2
1.3 政府網(wǎng)站及其評(píng)估的定義 ................................3
1.3.1 政府網(wǎng)站的定義 ......................................3
1.3.2 政府網(wǎng)站評(píng)估的定義 ..................................3
2  國(guó)內(nèi)外政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)的介紹 ...........................3
2.1 國(guó)外政府網(wǎng)站評(píng)估標(biāo)準(zhǔn) ..................................4
2.1.1 Accenture咨詢公司的評(píng)估標(biāo)準(zhǔn) .........................4
2.1.2 Gartner咨詢公司的評(píng)估標(biāo)準(zhǔn) ...........................5
2.1.3 聯(lián)合國(guó)公共經(jīng)濟(jì)與公共管理局的評(píng)估標(biāo)準(zhǔn) ................5
2.1.4 世界市場(chǎng)研究中心和布朗大學(xué)的評(píng)估標(biāo)準(zhǔn) ................6
2.2 國(guó)內(nèi)政府網(wǎng)站評(píng)估標(biāo)準(zhǔn) ..................................7
2.2.1 時(shí)代財(cái)富的政府網(wǎng)站評(píng)估標(biāo)準(zhǔn) ..........................7
2.2.2 計(jì)世資訊的城市政府網(wǎng)站評(píng)估標(biāo)準(zhǔn) ......................7
2.2.3 互聯(lián)網(wǎng)實(shí)驗(yàn)室的電子政務(wù)效果評(píng)估標(biāo)準(zhǔn) ..................7
2.2.4 賽迪顧問(wèn)股份有限公司評(píng)估標(biāo)準(zhǔn) ........................8
3  政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)的比較分析 .............................8
3.1 評(píng)估標(biāo)準(zhǔn)的微觀比較 ....................................8
3.2 評(píng)估標(biāo)準(zhǔn)的宏觀分析 ....................................10
3.2.1 評(píng)估標(biāo)準(zhǔn)的共性.......................................10
3.2.2 評(píng)估標(biāo)準(zhǔn)的個(gè)性.......................................10
4  我國(guó)政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)存在的的問(wèn)題與建議 .................12
4.1 我國(guó)政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)存在的問(wèn)題........................ 12
4.2 對(duì)制定我國(guó)政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)的建議 ......................12
5  結(jié)束語(yǔ) .................................................13
參考文獻(xiàn) ..................................................14
致    謝 ..................................................15

摘    要

      政府網(wǎng)站作為企業(yè)和社會(huì)公眾獲取政府信息和服務(wù)的主要接入渠道，是電子政務(wù)建設(shè)的核心，能夠充分體現(xiàn)出電子政務(wù)的后臺(tái)應(yīng)用系統(tǒng)、信息資源、網(wǎng)絡(luò)基礎(chǔ)設(shè)施、安全系統(tǒng)及制度保障等各個(gè)要素發(fā)展水平。為解決政府網(wǎng)站發(fā)展中的問(wèn)題，使用科學(xué)的方法加強(qiáng)對(duì)政府網(wǎng)站的評(píng)估勢(shì)在必行。
本文首先介紹政府網(wǎng)站評(píng)估的背景、研究目的及意義，其次介紹中外較為著名的組織評(píng)估政府網(wǎng)站的標(biāo)準(zhǔn)，然后列表比較各種評(píng)估標(biāo)準(zhǔn)的樣本選擇范圍、分析數(shù)據(jù)的方法、評(píng)估的特征、評(píng)估標(biāo)準(zhǔn)的優(yōu)點(diǎn)和缺點(diǎn)，隨后從政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)的共性（評(píng)估的一般步驟、數(shù)據(jù)的處理的方式）及個(gè)性（評(píng)估特征、評(píng)估依據(jù)、收集分析數(shù)據(jù)的方法、范圍、內(nèi)容等）方面進(jìn)行了比較分析，最后根據(jù)我國(guó)政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)的不足提出了對(duì)今后如何制定我國(guó)政府網(wǎng)站評(píng)估標(biāo)準(zhǔn)的建議，為我國(guó)的政府網(wǎng)站評(píng)估工作的進(jìn)一步完善提供參考。

【關(guān)鍵詞】　評(píng)估方法　指標(biāo)體系  公共服務(wù)成熟度

Abstract

Government website is an important part of electronic government construction. As the major access channel of the enterprises and the public, Government Website is the core of e-government construction, which can incarnate sufficiently every factor development level of electronic administrative affair of background application system, information resources, network infrastructure, security system and institutional safeguard etc. To solve the developing problems of government website, it is imperative to strengthen eva luation of government website with scientific methods.
Firstly, this paper introduces the background and meaning of the government website’s eva luation in the foreword. Secondly, we introduce the government website’s eva luation standards, which are put forward by famous organizations from home and abroad. Thirdly, we compare the standards of eva luation using illustration through the scopes of selecting samples, methods of data analysis, characteristic of eva luation, eva luating standards’ strongpoint and shortcomings. Fourthly, we compare and analyze between the commonness of the eva luating standards including eva luating common approaches, manners of disposing datum and individuality of the eva luation standards including eva luation characteristics, eva luation gist, methods of collecting datum, the scopes and content etc. Finally, eva luation standards are set down according to lack of eva luation standards of government websites, which consummate jobs of state webs eva luation.

【Key Words】 Methods of the eva luation; Index system; Maturation degree of Public service