基于外部效益的電子政務項目綜合評價方法研究

電子商務論文編號:DZ039        包括:開題報告及任務書,論文字數:10505,頁數:18

目   錄
1  前言........................................................ 2
1.1 研究現狀 ...................................................2
1.2 研究意義 ...................................................3
2  電子政務項目特點及其外部效益概述.............................3
2.1 電子政務項目的特點 .........................................3
2.2 電子政務項目的外部效益 .....................................3
3  電子政務項目外部效益評價指標體系............................ 6
3.1 評價指標的選擇原則 .........................................6
3.2 指標體系設計 ...............................................7
4  電子政務項目綜合評價方法.....................................8
4.1 指標標準化 .................................................8
4.2 層次分析法原理 .............................................9
4.3  層次分析法在項目評估中的應用 ..............................11
5  實例分析.....................................................14
5.1 構造決策矩陣 ...............................................14
5.2 計算綜合評價值 .............................................14
5.3 結論和討論 .................................................14
6  結束語.......................................................15
參考文獻........................................................17
致    謝........................................................18

摘    要
       電子政務項目是為實現高效、透明、規范的電子化內部辦公，協同辦公和對外服務，提高政府競爭力，而進行的一系列投資行為。據全球電子政務調研表統計，美國大約只有三分之一算是成功的，發展中國家電子政務項目失敗率更高。因此對電子政務項目的評估顯得尤為重要，以避免電子政務低水平重復建設、完工系統使用率低以及所帶來的電子政務效益極低等問題。
目前電子政務項目的評估工作過于關注項目自身的技術性能，而缺少對項目建設完工后所帶來的效益的評價。電子政務項目作為一項重要的、人人相關的社會工程，除了要從技術角度來評價之外，更加需要一個針對項目效益的評價。
本文建立了電子政務項目外部效益的評價指標體系及評價方法，提出用綜合水平指數反映其外部效益水平。在對多指標進行綜合評價方法上，采用了目前較為成熟的層次分析法對電子政務項目進行評估，并得到了一系列定量分析結果和等級標準。最后通過實例分析，以總結經驗教訓，提高對項目的管理水平。

【關鍵詞】電子政務項目 外部效益  指標體系  層次分析法

Abstract
E-government project is a series of investment behavior for the realization of highly effective, transparent, standardized electronic inter-office, the coordination work and service, in order to enhance the government competitive power. In accordance with e government project investigation and research statistics shows that one thirds of US e government project are failure, the figures are higher in developing countries. So e government project assessment is particularly important, in order to against problems of redundant low-level development, low use of finished project system and low benefit of e government.
E-government project assessment  at present excessively  concerned with technical  performance but lack of benefit appraisal after project construction. Since e-government project be as a social project of relating to everybody, we more need a appraisal for project benefit  besides technical   eva luation  .
It establishes the e-government project external benefit appraisal  targets and eva luation method in the text, proposing with the comprehensive   level index to reflect its external benefit level. Among the comprehensive assessment method   for major indicators, we adopts the AHP which is fairly well developed for e-government project assessment, and get a series   of quantitative analysis results and level standard Finally, we summing up experience from the example analysis, in order to enhances to the project management level.

【Key Words】E-government Project；External Benefit；Index System；Analytic Hierarchy Process (AHP)；