[旅游專業]飯店農民工的管理與培訓——以杭州高星級飯店為例

旅游論文編號:LY034  附開題報告,任務書,文獻綜述,外文釋文, 論文字數:14296,頁數:16

目錄
提要 1
Abstract 1
引言 2
一、我國及杭州農民工就業現狀 3
二、在杭飯店的農民工生活現狀 5
三、飯店對員工的管理 6
四、酒店對農民工的培訓 7
1、酒店對員工培訓的誤區 7
2、酒店對農民工正確的培訓 8
五、酒店對農民工的管理 10
1、酒店對農民工管理存在的問題 10
2、酒店對農民工管理的正確方法與措施 11
六、個案研究 12
七、小結 12
參考文獻： 14
附：杭州酒店農民工的基本狀況調查問卷 15

提要：農民工，作為社會的邊緣人，從開始就不斷地吸引著人們的眼球。當然，飯店作為現代社會最重要的服務業，需要基本員工，需要廉價的基層員工，農民工自然大量地不可避免地進入了這個行業。但是，跟其他很多行業的外來打工者一樣，在飯店的農民工他們的基本生存問題，基本服務技能，以及他們可能的長遠的發展都成了飯店不可回避的管理問題。如何提高他們的素質、技能、生存環境，讓他們更加好地為飯店服務，是飯店行業為求得自身更好發展必須解決的當務之急。

Abstract: migrant workers, as the margins of society, from the beginning continue to attract people's attention. Of course, the hotel as a modern society the most important services, the need for basic staff, the need for low-cost grass-roots staff, large numbers of migrant workers inevitably naturally into the industry. However, many other industries with foreign workers, like the migrant workers in the hotel for their basic survival, and basic service skills, as well as their possible long-term development has become the hotel's management can not be avoided. How to improve their quality, skills, living environment, so that they better services for the hotel is the hotel industry for the better development of their own most urgent task that must be addressed.
關鍵詞：農民工； 培訓； 管理； 生存現狀； 激勵； 溝通
Keywords: migrant workers; training; management; the survival of the status quo; incentives; communication