客戶備案管理系統(tǒng)的設(shè)計

論文字?jǐn)?shù):13068,頁數(shù):41 

摘要

 本論文實(shí)現(xiàn)了與客戶相關(guān)的各種信息的信息化管理，通過客戶本案管理，客戶黑名單管理，客戶資料管理和地區(qū)設(shè)置四個基本模塊實(shí)現(xiàn)了對客戶各種信息進(jìn)行增加，刪除，查詢和更改等操作，基本可以實(shí)現(xiàn)對客戶的信息管理。而這些功能基本可以滿足一般中小企業(yè)對客戶管理的需求，使企業(yè)節(jié)省人力，減輕勞動強(qiáng)度；降低成本，節(jié)省開支；提高了管理水平，增強(qiáng)了企業(yè)在同行業(yè)中的競爭力；同時提高了客戶信息處理的及時性和準(zhǔn)確性。
 該系統(tǒng)采用的是visual studio 2005開發(fā)平臺，運(yùn)用ASP.NET語言，以及ACCESS數(shù)據(jù)庫進(jìn)行開發(fā)的。該系統(tǒng)的運(yùn)用將為企業(yè)贏得更多的客戶，并保留著更好的客戶，讓客戶對企業(yè)保持著高信任度。為企業(yè)創(chuàng)造更大的價值，以及持續(xù)的市場競爭能力。
 
關(guān)鍵詞 ：客戶管理，數(shù)據(jù)庫，ASP.NET

ABSTRACT

 In this project, information management system on a variety of customer–related information is relized. With the four basic modules, customer management for cases, black lists, information and regional setting, we has achieved some kinds of operations on the customer information, such as add, deleted, query and change. These basic operations can achieve the management of customer’s information. These function could satisfly the needs of small or medium sized enterprise. Which could reduce the labor intensity and costs. As a result it can save money for company. It also could improve the management level and strengthened the enterprise’s competitive power, in the same time, it could improve the customer information processing timeliness and accuracy.
   The system use the development platform of visual studio 2005, ASP.NET language and the access database,and the application of the system will win more corporate customers, and retain better customers of the enterprise, also it could make cutsomers to be in a high degree of trust to the company. So it could create the continued competitiveness in the market and make a greater value for the enterprise.

Key words: information management, database, asp.net
 
目錄

摘要 I
ABSTRACT II
第1章 引言 1
1.1 背景 1
1.2 客戶備案管理的業(yè)務(wù)特點(diǎn) 1
1.3課題設(shè)計的目標(biāo) 2
第2章 系統(tǒng)開發(fā)平臺簡介 3
2.1 VISUAL STUDIO 2005介紹 3
2.2 ACCESS介紹 5
2.3 ASP.NET概述 7
2.3.1 ASP.NET的5大內(nèi)置對象及其功能 8
2.3.2 客戶機(jī)/服務(wù)器機(jī)構(gòu) 8
2.3.3 C/S模式的主要優(yōu)點(diǎn) 8
第3章 系統(tǒng)需求分析 13
3.1客戶備案管理工作分析 13
3.2系統(tǒng)功能描述 14
3.3系統(tǒng)運(yùn)行流程 15
3.4數(shù)據(jù)庫詳細(xì)設(shè)計 15
第4章 系統(tǒng)模塊設(shè)計及功能實(shí)現(xiàn) 17
4.1 系統(tǒng)主頁面 18
 4.2 客戶備案信息查詢 18
4.3 客戶備案管理 19
4.4 客戶黑名單管理 20
第5章 結(jié)束語 21
第6章 致謝 22
參考文獻(xiàn) 23
附錄 源代碼 24
客戶端詳細(xì)設(shè)計 24