小型私營企業領導者與員工的管理溝通

工商管理論文編號:GS110  字數:27370,頁數:34，有外文翻譯

目     錄
中文摘要…………………………………………………………………………………………………..Ⅰ
英文摘要………………………………………………………………………………………Ⅱ
1  緒論………….…………..………………………………………………………………...……………1
1.1 選題背景  1
1.2 研究的目的和意義……..……….…………………………………………………………..… .1
1.3 國外管理理論的研究與發展……..…………………...…..……………………………..…….2
1.4 研究的內容……...…………………………………..……………………………………..……...4
1.5 本文的創新點…………..……………………...………………………………………….………5
2  管理溝通概論……………………………...…………………….....…………................6
2.1 管理溝通含義…………….….………………………………….....………..............6
2.2 管理溝通的內在聯系…….…..………………………………...….……….............6
2.3 管理溝通的對象….……………………………………….……………………………………..6
2.4 管理溝通的作用…………….…..………………..……………….……………………………..7
3  小型私營企業的管理溝通………………………………..…………………………………...……8
3.1 小型私營企業的定義與特點….……….………………..……….…………………………...8
3.1.1 小型私營企業的定義.……….……..….………………..…………………………….8
3.1.2 小型私營企業的特點………….………...….…………………….………..…….…...8
3.2 小型私營企業內部管理溝通現狀…….…………………..…………..……………..….…..9
3.2.1 企業領導者的特點……………....………..………….……………..….………..…….9
3.2.2 企業員工的特點.......................................................9
3.3 企業內部管理溝通的主要形式……..………………………...……………………...…..…11
3.4 企業內部現行主要管理溝通手段……..……………………..……….……………..…..…12
4  小型私營企業存在的管理溝通障礙及成因分析………………...…...……………..……..…14
4.1 個體因素造成的障礙及成因分析……………………….………..…………..……..…….14
4.1.1 領導者專權思想嚴重及成因分析……..….………..…………..…………..……14
4.1.2 溝通技巧和方式的障礙及成因分析…...……………...………………...………15
4.1.3 領導者主觀判斷員工易存差錯及成因分析..……………………..……………16
4.1.4 領導者不注重情感投資及成因分析…….…..…………………….……...…..…..16
4.1.5 員工接受能力普遍較慢及成因分析…………...……………………….………..17
4.2 結構性障礙及成因分析……….……...…………………..……………………..…….……18
4.2.1 溝通渠道單一或不健全及成因分析……..………..……………..................……..18
4.2.2 管理制度混亂或不完善及成因分析…..………………………...………..………19
5  小型私營企業的有效管理溝通策略……………..……………………….…………...…….…20
5.1 員工個性化管理…………………………………………....………………...………………21
5.2 領導者應加強自身的文化素質修養…………..…….…..……………………….……….24
5.3 領導者應掌握有效的溝通技巧…………..……..…………..…………………….……..…26
5.4 創造良好的溝通環境……………………...……….…………..……………...…….…….…28
5.5 建立良好的溝通機制……………...…...…..………………..…………...………….…….…29
5.6 注重員工培訓……………………...…..….…..……………..…………...……………………30
結論…………………………..…………………………………………………...………………….…….32
參考文獻………..………….……………………………………………..……………………………….33
致謝……………………………….…………………………………………………...…….………...…34

摘   要
 管理溝通是組織的生命線，它把組織由內到外有效地連接起來，對提高組織效率、確保組織有序運行產生重要影響。作為管理者來說,處理好與被管理者之間的關系至關重要。
 所以本文用五個章節闡述了管理溝通在其中的重要作用，第一章主要介紹了選題背景，本文研究的主要內容、研究的目的和意義，最后提出了本文的創新點，創新點主要是根據研究的內容，提出了員工個性化管理的觀點。第二章介紹了管理溝通的概論，包括其含義，兩者之間的內在聯系、管理溝通的對象及作用,讓讀者對管理溝通的內容在思想上有了一個大概的認識和了解。第三章主要研究小型私營企業內部管理溝通現狀，從客觀上分析了小型私營企業的優勢和劣勢，以及內部人員的特點，還有他們常用的溝通形式和手段。第四章歸納總結小型私營企業存在的主要管理溝通障礙。從上一章的分析中看出小型私營企業，領導者與員工在管理溝通方面存在的問題，同時對其成因進行了分析探討。第五章主要是根據第四章提出的問題和成因分析的結果，提出了相應的對策和解決辦法，主要是從人的因素和企業本身的溝通結構上進行改進和完善，為企業進行有效的管理溝通提供了參考。

關鍵詞：小型私營企業，領導者與員工，管理溝通，溝通障礙

Abstract
 The management and communication is organization's lifeline, it from inside to outside connects the organization effectively, to enhances the organization efficiency, guarantees the organization movement to have the important influence.
 Therefore this article elaborated with five chapters the management communication in the among vital role, the first chapter mainly introduced the selected topic background, this article studies the primary coverage, the research goal and the significance, finally proposed this article innovation spot, the innovation mainly is according to the research content, proposes own viewpoint. Second chapter introduced the management communication introduction, including its meaning, between both inner link, the management and communication object and the function, let the reader to manage the communication the content to have a general understanding and the understanding in the thought. The third chapter main research small private enterprise internal management communication present situation, has objectively analyzed the small private enterprise's superiority and the inferiority, as well as internal personnel's characteristic, but also has their commonly used communication form and the method. The fourth chapter induction summarizes the main management communication barrier which the small private enterprise exists.Sees the small private enterprise from previous chapter of analysis, the leader and the staff the question which exists in the management communication aspect, simultaneously has carried on the analysis discussion to its origin. Fifth chapter mainly is the question and the origin analysis result which proposed according to the fourth chapter, proposed the corresponding countermeasure and the solution, mainly are make the improvement and the consummation from human's factor and in the enterprise itself communication structure, carried on the effective management communication for the enterprise to provide the reference.

 Key word: The small private enterprise, the leader and the staff, management and communication,                          Communication barrier