上海市五里橋街道社區“一口受理模式”在社區建設中的作用

摘  要

自20世紀50年代創建社區管理模式以來,各國在社區管理模式研究方面作了大量有益的探索和嘗試。在我國,隨著政治和經濟體制改革深入,近兩年來,全國26個國家級社區建設實驗區和100多個省級社區建設實驗區結合當地特點,大膽實踐,勇于創新,逐步形成了各具特色的社區管理模式。目前,我國已進入了典型社區模式的推廣階段。2001 年 9 月，在上海市信息化辦公室的領導下，盧灣區五里橋街道開展了以社區信息化、社區服務信息化、小區信息化等為主要內容的社區信息化試點工作。本文從五里橋街道社區事務受理中心信息化建設和ISO9000質量體系認證管理兩個方面介紹了“一口受理”模式在社區建設和社區管理中所起的作用。

關鍵詞：社區，社區服務，社區信息化，ISO9000質量管理體系，“一口受理”模式

Abstract

Since the 20th century, the 1950s creation of the community management model, the countries in the community management model have done a lot of useful explorations and attempts. In China, as political and economic reform deepens, the last two years, the country's 26 state-level pilot project areas and more than 100 provincial community building experimental zones in line with local characteristics, be bold in practice and innovation, and gradually formed a unique community management model. At present, China has entered a typical model community of the promotion phase. In September 2001, the Shanghai Municipal Information Office, under the leadership of Luwan District launched in1997 streets of community information, community service information, and uptown information as the main content of the information the pilot community work. This in1997 street from the community center admissibility of information technology and ISO 9000 quality management system certification of two aspects, "a inadmissible" model in the community-building and community management of the role played by. 

Keywords: community, community services, community information, and the ISO9000 quality management system, "an inadmissible" mode

目   錄

1  引言 ……………………………………………………………………………………1

2  社區及社區服務的有關基本概念 ………………………………………………2

2.1  社區的定義 ……………………………………………………………………………2

2.2  社區基本要素 …………………………………………………………………………2

2.3  社區服務的定義 ………………………………………………………………………2

2.4  社區服務中心的概念 …………………………………………………………………3

3  五里橋街道“一口受理模式” …………………………………………………4

3.1  概述 ……………………………………………………………………………………4

3.2  起源 ……………………………………………………………………………………4

3.3  盧灣區五里橋街道社區信息化建設 …………………………………………………5

3.4  五里橋街道 “一口受理模式”概念及特點…………………………………………5

4  “一口受理模式”在社區建設中的作用 …………………………………… 8

4.1  質量方針及其內涵解釋……………………………………………………………… 8

4.2  現有服務內容………………………………………………………………………… 8

4.3  社區政務、事務受理服務質量特性分析…………………………………………… 13

5  結束語 …………………………………………………………………………………15

參考文獻 ………………………………………………………………………………… 16

致謝………………………………………………………………………………………… 18