基于電子商務(wù)的逆向物流信息系統(tǒng)建設(shè)

論文編號(hào):XG092  論文字?jǐn)?shù):15670,頁數(shù):22  附任務(wù)書 ，開題報(bào)告，文獻(xiàn)綜述，外文翻譯，及所有過程材料

基電子商務(wù)的逆向物流信息系統(tǒng)建設(shè)
 
 
摘  要
 
 隨著互聯(lián)網(wǎng)的發(fā)展，電子商務(wù)的業(yè)務(wù)量迅速增長(zhǎng)。但是，網(wǎng)上購(gòu)物的虛擬性是一把雙刃劍，在為消費(fèi)者來帶了很多實(shí)惠和便捷性的同時(shí)，也給消費(fèi)者帶來了更大購(gòu)物風(fēng)險(xiǎn),退貨及其物流管理已成為電子商務(wù)企業(yè)不得不高度關(guān)注的問題。本文以電子商務(wù)環(huán)境下的逆向物流（退貨物流）問題為研究對(duì)象，首先闡述了電子商務(wù)環(huán)境下的逆向物流的特點(diǎn)，深入研究分析了電子商務(wù)下逆向物流產(chǎn)生的原因與電子商務(wù)退貨物流流程。然后，針對(duì)對(duì)逆向物流的不確定性、復(fù)雜性等特點(diǎn)提出建設(shè)逆向物流信息系統(tǒng)的建議。在此基礎(chǔ)上，以生命周期理論為指導(dǎo)，主要介紹如何對(duì)逆向物流信息系統(tǒng)進(jìn)行科學(xué)的規(guī)劃與設(shè)計(jì)，從而使系統(tǒng)得到優(yōu)化。最后通過對(duì)電子商務(wù)逆向物流信息系統(tǒng)的建設(shè)實(shí)現(xiàn)電子商務(wù)順利交易，提高消費(fèi)者滿意度，降低退貨成本，促進(jìn)電子商務(wù)的發(fā)展。
  
關(guān)鍵詞  電子商務(wù)；逆向物流；管理信息系統(tǒng)

Reverse Logistics Based on e-commerce information system

ABSTRACT

 With the development of the Internet, e-commerce business is growing rapidly. However, the virtual nature of online shopping is a double edged sword for consumers to take a lot of benefits and convenience, but also bring more shopping to consumers risk, return and logistics management has become the e-commerce enterprises have a high degree of concern. In this paper, e-commerce environment, reverse logistics (return logistics) issues as the research object. The first, described the characteristics of reverse logistics under e-commerce environment, in-depth analysis of the Reverse Logistics under E-commerce and e-commerce causes return logistics processes. Then, based on the uncertainty of reverse logistics features such as construction of complexity and put forward the Suggestions of reverse logistics information system. On this basis, to the life cycle theory as the guide, mainly introduce how to reverse logistics information system of scientific planning and design, so that the system is optimized.  Finally through to e-commerce reverse logistics information system construction realize e-commerce smooth transaction, improve customer satisfaction, lower return cost, promote the development of e-commerce.

KEY WORDS   E-commerce; Reverse logistics; Information system

目  錄

摘  要 I
ABSTRACT II
引言 1
1基于電子商務(wù)的逆向物流的理論概述 1
1.1逆向物流的定義與分類 2
1.2基于電子商務(wù)的逆向物流的特點(diǎn) 2
1.3基于電子商務(wù)的逆向物流產(chǎn)生的原因 3
1.4基于電子商務(wù)的逆向物流流程 4
1.5構(gòu)建逆向物流信息系統(tǒng)的必要性分析 6
2基于電子商務(wù)的逆向物流信息系統(tǒng)規(guī)劃 7
2.1逆向物流信息系統(tǒng)的功能 8
2.2系統(tǒng)規(guī)劃的原則與目標(biāo) 8
2.2.1系統(tǒng)規(guī)劃的原則 8
2.2.2系統(tǒng)規(guī)劃的目標(biāo) 9
2.3系統(tǒng)規(guī)劃的基本內(nèi)容與步驟 10
3基于電子商務(wù)的逆向物流信息系統(tǒng)設(shè)計(jì) 11
3.1系統(tǒng)的設(shè)計(jì)的原則及目標(biāo) 11
3.2逆向物流信息系統(tǒng)的功能模塊設(shè)計(jì) 12
3.3逆向物流信息系統(tǒng)的邏輯設(shè)計(jì) 13
3.4逆向物流信息系統(tǒng)的安全設(shè)計(jì) 14
3.5逆向物流的信息系統(tǒng)的實(shí)現(xiàn) 15
4逆向物流信息系統(tǒng)建設(shè)的注意事項(xiàng) 15
4.1建設(shè)前的準(zhǔn)備工作 15
4.2逆向物流信息系統(tǒng)設(shè)計(jì)應(yīng)注意的問題 16
5 結(jié)論 17
參考文獻(xiàn) 18
致  謝 19