CRM系統(tǒng)的測(cè)試用例設(shè)計(jì)

數(shù)字媒體技術(shù)專業(yè)畢業(yè)論文，論文編號(hào):SZMT012  論文字?jǐn)?shù):13181.頁(yè)數(shù):39

摘要
 本人實(shí)習(xí)的公司致力于中國(guó)電信產(chǎn)品和功能的運(yùn)營(yíng)，主要在根據(jù)電信的需求，來(lái)從事于需求，開發(fā)，測(cè)試，運(yùn)維等，它們之間相互獨(dú)立又相互聯(lián)系，第一個(gè)，開發(fā)組根據(jù)運(yùn)維組提供的問(wèn)題進(jìn)行修復(fù)，然后交付測(cè)試組負(fù)責(zé)測(cè)試，最后向運(yùn)維組反饋測(cè)試結(jié)果。第二個(gè)，需求組根據(jù)電信的需求，書寫業(yè)務(wù)需求設(shè)計(jì)文檔，然后發(fā)給各個(gè)系統(tǒng)開發(fā)，并交付給測(cè)試組負(fù)責(zé)測(cè)試，然后向需求組反饋測(cè)試結(jié)果，發(fā)起業(yè)務(wù)測(cè)試，最后通過(guò)電信方審核，業(yè)務(wù)上生產(chǎn)。
 代碼測(cè)試是一個(gè)非常重要的測(cè)試手段。測(cè)試首先需要熟悉基本業(yè)務(wù)知識(shí)和系統(tǒng)操作流程，其次需要熟悉如何搜索需要的數(shù)據(jù)，校驗(yàn)生產(chǎn)的數(shù)據(jù)，還要熟悉如何處理數(shù)據(jù)。在本文中，重點(diǎn)熟悉代碼測(cè)試，如何使用代碼來(lái)處理和校驗(yàn)數(shù)據(jù)，使測(cè)試結(jié)果更準(zhǔn)確，更符合測(cè)試需求。
 測(cè)試案例的書寫，也是本文研究的重點(diǎn)。設(shè)計(jì)一個(gè)符合業(yè)務(wù)要求的測(cè)試案例，并能夠有效地得到期望的測(cè)試結(jié)果。
 跟蹤法測(cè)試是一種介于黑盒測(cè)試和白盒測(cè)試之間的測(cè)試技術(shù)。也可以把它叫做“灰盒測(cè)試技術(shù)”。跟蹤法測(cè)試技術(shù)的要點(diǎn)是跟蹤程序的運(yùn)行過(guò)程，特別是輸入數(shù)據(jù)的流轉(zhuǎn)過(guò)程[1]。本畢業(yè)設(shè)計(jì)中，就是從前臺(tái)界面提取一個(gè)數(shù)據(jù)，輸入到后臺(tái)軟件中，然后后臺(tái)軟件把它轉(zhuǎn)換成一定的格式后發(fā)給服務(wù)器，服務(wù)器處理完請(qǐng)求后，將數(shù)據(jù)返回給客戶端，在客戶端的界面向用戶展示。
 
關(guān)鍵詞：測(cè)試流程，代碼測(cè)試，跟蹤法測(cè)試

ABSTRACT
 The company which I practice is committed to products and functions of China Telecom's operations, mainly in accordance with the needs of telecommunications, to engage in demand, development, testing, operation and maintenance, among them independent but interrelated, the first, the development group under the operation dimensional group of problems provide repair and delivery of test group is responsible for testing, and finally feedback to the operation and maintenance group test results. Second, demand groups according to the needs of telecommunications, writing business requirements design document, and then distributed to all systems development, and delivered to the test group is responsible for testing, then feedback from the test results to the needs of groups, launched the business test, the final audit by the telecommunications side, business production.
 Code testing is a very important test means.It first need to know basic business knowledge and system operation procedures, followed by familiarity with how to search for needed data, validation of production data, but also know how to handle the data. My graduation project, the focus familiar with the code test, how to use the code to handle and verify data, make test results more accurate, more testing needs.
 Writing test cases is the focus of this paper. Meet the business requirements to design a test case, and can effectively achieve the desired results.
 Tracking method testing is a cross between black box testing and white box testing technique between. It can also be called the "gray box testing techniques." Testing the technology to track the main points of the running process to track, especially the input data flow process[1]. The graduation project, the front interface is extracted from a data input to the software in the background, and then back the software to convert it into a certain format and sent to the server, the server processing the request, the data returned to the client, the client interface to users.
 
Keywords: test process, code testing, track method testing

目錄
摘要 I
ABSTRACT II
目錄 III
第1章 引言 1
1.1 背景 1
1.2 研究?jī)?nèi)容及擬解決問(wèn)題 2
第2章 工具軟件與技術(shù)基礎(chǔ) 3
2.1 開發(fā)環(huán)境和工具 3
2.1.1開發(fā)環(huán)境 3
2.1.2工具 3
2.2技術(shù)基礎(chǔ) 3
2.2.1 CRM（公司自主開發(fā)的產(chǎn)品） 3
2.2.2綜合資源管理系統(tǒng) 5
2.2.3服務(wù)開通系統(tǒng) 5
2.2.4 PL/SQL數(shù)據(jù)庫(kù) 5
2.2.5 KENAN數(shù)據(jù)校驗(yàn)工具 5
2.2.5 VSS測(cè)試管理工具 5
2.2.6 基本業(yè)務(wù)知識(shí) 6
2.2.7 系統(tǒng)操作流程 9
第3章 系統(tǒng)總體設(shè)計(jì) 13
3.1系統(tǒng)需求分析 13
3.2系統(tǒng)功能 13
3.3 流程圖 18
第4章 界面設(shè)計(jì)與流程圖 19
4.1界面設(shè)計(jì) 19
4.1.1新建客戶 19
4.1.2新建賬戶 20
4.1.3新建訂單 21
4.2流程圖 22
4.2.1 客戶流程 22
4.2.2 帳戶流程 24
4.2.3訂單的流程 25
第5章 系統(tǒng)實(shí)現(xiàn) 26
5.1資源搜索 26
5.2資源提取 27
5.3 CRM新建客賬戶 28
5.4 CRM下單 30
第6章 結(jié)束語(yǔ) 33
致謝 34
參考文獻(xiàn) 35