售后服務管理系統

論文字數:13326,頁數:60

摘  要
售后服務管理是目前我國教育信息化建設迅猛發展的需要，又是我們管理部門監管最薄弱的環節。為了能適應教育信息化發展的需求，開發一套能夠為教育局信息裝備中心、各有關中標承建商或供貨商、學校用戶提供詳細的故障申報信息、服務受理信息、服務處理結果信息，用戶投訴信息等，保存售后服務響應及處的。根據教育信息化工程項目售后服務流程的特點和系統的建設目標，提出了管理系統結構模型，然后介紹了ASP開發工具如何與數據庫連接及如何實現一個基于ASP的教育信息裝備工程項目售后服務管理系統。
關鍵詞：ASP；數據訪問對象(ADO)；結構化查詢語句(SQL) 

Abstract
The after-sales service's management is an our country currently education information-based construction fast fierce development of demand, again is us management section to take charge of the most weak link.For the sake of ability orientation education information-based development of need, development 1 set can is Bureau of Education information material center, each relevant medium mark contractor or be provided for goods company, school and customer to provide detailed of break down declare an information, service accept an information, service processing result information, customer hurl tell information etc., keep the after-sales service respond to and place of.According to the characteristics of education information-based after-sales service process of the engineering item and the construction target of the system, put forward management system structure model, then introduction ASP development how tool is with database conjunction and how realization 1 according to ASP of education information material the after-sales service of the engineering item management system.
Keyword:ASP;Data interview object(ADO);The structure turn search language a sentence(SQL)

目錄
摘要.............................................................2
ABSTRACT..........................................................3
第一章 緒論.................................................4
1.1選題背景.......................................................5
1.1.1傳統售后服務監管方法存在的問題............................7
1.1.2本系統設計的目標.............................................9

第二章 技術介紹............................................10

2.1.1  SQL Server 2000的硬件和軟件安裝要求.................10
2.1.2　SQL Server 2000的特性.....................................13

2.2  ASP 簡述........................................15

2.2.1 ASP 簡介 ..........................................18

2.2.2 ASP的特點 ......................................21

2.2.3 IIS與ASP.....................................23

第三章 系統總體設計......................................24
3.1　系統的幾個模塊組成 ....................................26

3.2  系統實現的總功能.....................................28

3.3  系統數據庫分析.....................................32

3.4  數據庫設計.............................................37
第四章 系統詳細設計..............................................42
4.1  系統登錄界面模塊設計........................................44
4.2  賬號管理模塊設計........................................46
4.3  設備類別管理模塊設計.................................48
4.4   產品信息管理模塊設計...............................50

4.5   統計模塊設計.....................................51
4.6   信息交換模塊設計...............................52
4.7   退出登錄模塊設計...............................53
第五章 編碼實現..........................................54
5.1 平臺簡介.............................................54

5.2 部分功能代碼........................................55
第六章軟件部署..........................................57
6.1 開發工具........................................57
6.2 計算機硬件要求........................................57

結論與展望...........................................58

致    謝 .............................................59

參考文獻..........................................60