摘 要
現階段，對中國的廣大中小企業來說，企業的質量管理制度和體系不完善，員工的質量管理知識缺乏，質量管理意識和責任感缺少，質量管理工具不熟悉，日常的生產現場數據采集統計缺乏等，是他們提高質量管理所面對的最大問題。在過去的十幾年中，計算機的飛速發展是有目共睹的，特別是各種質量改進任務的專用軟件大行其道，當然還有互聯網。很多企業將電腦視為得力助手，使很多工具程序擺脫煩瑣細節。盡管如此，首先還是要對工具有足夠的了解才能設置相應的電腦程序，才能理解和處理電腦提供的結果。基于此，本文以湖州巨人機電有限公司為例，利用常用質量管理方法和工具與計算機軟件相結合，用來檢驗制造企業工序加工狀態是否發生異常，工序能力是否充足等，對企業進行質量改進，提高質量管理水平。
關鍵詞：質量管理、工序分析、工序監控、控制點、SPC
ABSTRACT
At this stage, the majority of China's SMEs, the quality of enterprise management system and the system is imperfect, the quality of the staff lack of knowledge management, quality management, lack of awareness and responsibility, quality management tools are not familiar with, day-to-day production at the lack of statistical data collection And so on, they improve the quality of management is facing the biggest problem. In the past 10 years, the rapid development of the computer is obvious to all, especially the various tasks of improving the quality of the software for the popularity, of course, the Internet. Many enterprises will be treated as computer aides, many tools from cumbersome procedures for details. Nevertheless, the first or the tools to have an adequate understanding to set up the appropriate computer program, the computer can understand and deal with the results. Based on this, the paper giant to Huzhou Ltd as an example, the use of commonly used quality management methods and tools combined with computer software, used to test manufacturing processes processing enterprises in the state of abnormal, the adequacy of processes such as the ability of enterprises to improve quality, Improving quality management standards.
KEYWORDS：quality management, process analysis, process monitoring, control points, SPC
