基于IBM WebSphere Process Server 的電信業務應用

電子通信論文編號:TX245  論文字數:12233,頁數:41

目錄
1緒論 1
1.1課題來源及意義 1
1.2 課題研究現狀 1
1.3本文結構 2
2 系統技術背景 3
2.1 IBM WebSphere Process Server（WPS） 3
2.2 Business Object（BO） 3
2.3業務流程（Business Process） 4
2.4人工任務管理器（Human Task Manager） 5
2.5業務規則（Business Rule） 6
2.6業務狀態機（Business State Machine） 7
2.7系統安全（Security） 7
3系統設計與實現 9
3.1 系統概述 9
3.1.1資費優惠支撐流程 9
3.1.2方案需求支撐流程 10
3.1.3資源建設與協調 13
3.1.4業務預警 14
3.1.5商機中止 14
3.1.6節點人員選擇 15
3.1.7節點回退 15
3.2系統體系結構 15
3.3 系統模塊設計 17
3.3.1資費優惠支撐流程（pdzx_zfyh） 17
3.3.2方案需求支撐流程（pdzx_fzxq） 21
3.3.3資源建設與協調支撐流程（pdzx_zyjs） 25
3.4界面設計 29
3.4.1啟動支撐流程 29
3.4.2待辦任務 30
3.4.3在辦任務 31
3.4.4已辦任務 32
3.4.5未完成流程 32
3.4.6已完成流程 33
3.4.7歷史記錄 34
結論 35
致謝 36
參考文獻 37

摘 要

 在電信行業，業務支撐系統如何實現應用集成和業務流程整合一直是電信運營商們關注的焦點。為了適應競爭日益激烈和客戶需求快速變化的環境，電信行業需要能夠靈活快速的調整業務模型和業務流程，需要將分布在多個業務系統中的數據資源和業務流程整合起來。
 本文分析了上海電信現有支撐系統在與其他系統集成，跨平臺實現業務流程自動化方面的不足，提出了基于IBM WebSphere Process Server的電信業務流程解決方案。該方案利用SOA編程模型實現了與上海電信CRM系統、ODS系統、上海電信門戶系統的應用集成。利用IBM WebSphere Process Server提供的多項主體服務組件，實現了電信九大業務流程的自動化和業務預警機制。
 本系統已應用于上海電信浦東電信局，很好的與上海電信門戶系統、CRM系統集成處理轉型業務流程，并且將推廣至上海電信各區局。

關鍵詞：WPS，安全性，BO，業務流程

The Application of Telecommunications Based on
the IBM WebSphere Process Server
                                                

Abstract
 In the telecommunications industry, the application integration and business process integration has been the focus of the telecommunications provider. In order to adapt to an increasingly competitive and customer requirement in an environment of rapid change, the telecom industry needs to flexibility and quickly adjust their business models and business processes, and also need to integrate the data resources and business processes in the various business support systems.
 This paper analyzes the Shanghai Telecom's existing business support system disadvantage in integrating with other business support system and achieving cross-platform business process automation. And it proposes the telecommunications business processes solutions based on the IBM Web Sphere Process Server. The program uses SOA Programming Model to integrate with the Shanghai Telecom's CRM system, the ODS system and the Shanghai Telecom Portal System. Use a number of the main components services provided by IBM Web Sphere Process Server to achieve the telecommunications business process automation and business alert.
 The system has been applied to the Shanghai Pudong telecommunications. It perfectly collaborate with the Shanghai Telecom's CRM system, the ODS system, the Shanghai Telecom Portal System to process the business process. And it will be extended to the whole the Shanghai Telecom.

Key Words: WPS，Security，BO，Business Process